Terms & Conditions

By placing an order with Champagne and Gumboots, you are agreeing to these terms and conditions. Please take a moment to read and fully understand them. Please feel free to contact me if you have any queries.

 

QUOTES

All quotes for custom cakes/cupcakes and weddings are valid for 7 days only. To secure a quote/date the full amount will need to be paid or 50% deposit in the case of weddings. 

 

PAYMENTS

All orders custom or placed through our website must be paid in full upon quotation to secure your date. 
All orders are non-refundable. In the event your order needs to be cancelled a minimum of 7 days notice is required. Your order can be rescheduled to a different date provided availability or else a store credit can be issued. It is at Champagne & Gumboots discretion should a refund be discussed.  

In the event that an order is cancelled within the above time frame a either a credit can be issued or the order can be rescheduled to a different date (provided availability) If credit is being issued it will be minus any/all items that have already been purchased to complete the order. This can include but is not limited to; admin time, cake boards, packaging, custom cake toppers, edible components, ingredients or any other decorative item that had to be sourced.

CHANGES TO ORDER

All cancellations and any changes to an order must be received a minimum of 7 days prior to the date booked. Please note that not all changes can be accommodated, if the changes require items/ingredients that cannot be accessed they won't be accommodated. We will always work within the best of my abilities to incorporate any changes. All changes and cancellations are to be received in writing (email) and confirmed by Champagne and Gumboots as being received.

 

PAYMENT METHODS

We accept payment in the form of all major credit cards. Visa / Mastercard / American Express /. Cash can only be accepted in the instance of attending a store and purchasing product in person. Please refer to deposits above for more information.

 

REFUNDS

Of course all circumstances are different, as are all cakes and people. As such, any refunds are to be discussed and resolved at the discretion of Champagne and Gumboots. Any disputes must be lodged within 24 hours of receiving the goods. Photographic evidence may be requested and any uneaten cake must be returned. Should the cake be eaten we will take that to mean it was edible and no refund will be offered.


In the event where the baker is unable to produce the order (due to unforeseen circumstances) every effort will be made to have the order produced by another gluten free cake maker in Perth. If this cannot be achieved a full refund will be given.

 

DESIGNS

Please note that due to monitor settings and other factors colours cannot be guaranteed to match 100%. This includes cakes shown in the gallery and colour matching where the customer provides a photo or other inspiration. Due to the nature of handmade there may be slight differences in products, this simply adds to the uniqueness of your special item. No two cakes will ever be the same.

 

COPYRIGHT INFRINGEMENT

As a rule we do not create character cakes or cakes/cupcakes with movie/television or other famous characters on them. This is in breach of intellectual copyright laws, copyright and trademark and personality rights. Some big name brands such as Disney actively chase and sue cake businesses in particular. So unfortunately we cannot create a Mickey Mouse, Paw Patrol or any other character themed cake. We can however create a cake inspired by your favourite or your children’s favourite characters. Please contact us today to discuss your requirements and how we can help.

 

ALLERGENS

Our kitchen is a registered, insured and gluten free space. Trust that your baker, who is gluten intolerant herself is full bottle on hidden gluten in products and cross contamination. Other food allergies such as dairy and soy can certainly be accommodated, please just ask. Please note however, that most products produced in our kitchen do contain eggs and dairy and traces of such may be found. Nuts and nut products are also occasionally handled as well. Every effort is made to keep ingredients separate, however some traces may still be found.

 

DAMAGES

No responsibility for any damages that may occur to our cakes or cupcakes will be taken once items have left our care. This includes customers transporting the cake home or to a different location. We give you as much advice as possible when moving cakes to make your life easier, but also because we want to see your beautiful creation reach its destination.

When transporting cupcakes and cakes please remember:

  • Never place a cake on a car seat. Always ensure it is on a flat surface such as the footwell of your car.
  • Always place a towel or similar underneath the cake box, this helps to stop it from moving around.
  • Never leave a buttercream cake in direct sunlight, trust me it’s not pretty.
  • Be wary of transporting cakes on hot days, ensure you have the air conditioning on and set to as cold as you can get it and never leave the cake sitting in the car.

 

STORAGE

If specific storage is needed for your order you will be given the information with it. Otherwise all buttercream decorated cakes and cupcakes can be stored at room temperature in a cool, dark location. Basic buttercream cakes can be stored in the fridge however must be allowed to come back to room temperature before eating. (Please allow a minimum of 2 hours). Some cakes with fondant/gum paste details must not be stored in the fridge as they may sweat.

 

PUBLICATION

We reserve the right to use any photos of products made by Champagne and Gumboots in any form of media.

 

WEDDINGS

As wedding days have so many moving parts and due to the detailed nature of the day wedding cakes have their own contracts with their own stipulations regarding payment dates/amounts etc. Please refer to your wedding contract for specifics. Otherwise all other Terms and Conditions apply.

 

eGIFT CARDS 

  1. Gift cards do not have an expiry date. You can check your available balance online at https://squareup.com/gift/X4XAEG7QX7AEE/check-balance
  2. Gift cards can be used either on a custom order as a partial payment or at a market/expo. If applied to custom orders all availability and booking terms and conditions apply as above.
  3. Cash will not be given for remaining amounts.
  4. Gift card must be present at time of purchase and is not available for online purchases at this time.
  5. Gift cards cannot be replaced if damaged, stolen or lost. They are your own responsibility. Please keep a copy of your email until use.
  6. Gift cards are non-transferable.
  7. Gift cards cannot be combined with other special offers, discounts or additional gift cards.


DEVONSHIRE TEAS 

Gluten Free Devonshire teas are only available on set dates once per month. To find out when our next date is please call the Swan Valley store or visit our social media. Devonshire teas are $28 per person. This includes 2 fabulous GF scones with incredible strawberry compote and fresh whipped cream. Served with your choice of a cup of coffee/hot chocolate or a pot of tea (with our gorgeous china to boot)!​​​​​​​​
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To Reserve your spot please:​​​​​​​​
- Call our store during trading hours on (08) 6296 9808​​​​​​​​
- Choose from either a 10am or 2pm spot​​​​​​​​
- Let us know how many Devonshire teas (minimum of 2 per booking needed) plus how many people total​​​​​​​​
- Pay over the phone for the Devonshire teas. This payment must be made in full as a group payment, we cannot accept split payments.​​​​​​​​
- Show up and enjoy our fabulous store in the Swan Valley and amazing GF Devonshire teas! Simples! 💛​​​​​​​​
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A few T&C's and FAQs: 
- Payment is made in full for Devonshire teas. This is non refundable to ensure people show up. Should you need to cancel for any reason we require a minimum of 48hrs notice. Your booking can easily be transferred to the next Devonshire tea day or turned into a store credit.​​​​​​​​
- Yes you can certainly make a reservation for a couple of Devonshire teas plus coffee and cake for other people. Only Devonshire teas need to be paid in full. You can enjoy whatever GF goodies you wish whilst in store.​​​​​​​​
- Kids are most welcome, however I recommend they split the scones as they're very filling. Otherwise they can certainly enjoy any of the other GF goodies in our cabinet.​​​​​​​​
- Dairy free and vegan options are not possible with scones.​​​​​​​​
- We only have one high chair in store, please let us know if you require this.​​​​​​​​
- All reservations are strictly for 2hrs.